FinTech Firm Company
Accelerating Salesforce Quality Through End-to-End Automation on ACCELQ
Case Details
Industry: FinTech / SaaS
Company Revenue: ~ $1B+
Publicly Listed: Yes
Solutions Implemented: ACCELQ Integration with Salesforce
Users: 60,000+
Project Duration: Sep 2025
Delivery Model: Collaborative delivery model, operating as an extension of the client’s QA team across India.
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Business Challenges
- Complex case flows and CUA updates required heavy manual validation.
- DevRev live-chat testing introduced new real-time interaction challenges.
- Web-form automation was blocked because backend APIs were unavailable (Apex-only), and UI-based testing was not feasible.
- Salesforce MFA and session limits caused frequent script execution failures.
- Incomplete test data and unclear scenarios slowed Sales Cloud automation.
- Need for safe production testing without affecting real agents or users.
Bluvium Solution
- Automated outreach case, CUA, and lead creation/conversion flows in ACCELQ.
- Initiated DevRev live-chat automation POC for real-time conversation testing.
- Implemented setup/teardown and incognito execution to stabilize test runs.
- Added dedicated test users and test agents for safe production testing.
- Expanded script validations and collaborated with client for missing steps.
- Created a scalable plan for upcoming Service and Sales Cloud phases.
Business Value Delivered
- Reduced manual QA effort by automating key case and lead flows in early phases.
- Improved testing accuracy through consistent validation of fields, feeds, and email actions.
- Stabilized regression runs with optimized login handling and ACCELQ setup/teardown usage.
- Prepared a safe testing approach for future production scenarios, using dedicated test users and agents.
- Established a strong foundation for upcoming automation phases, including DevRev live-chat testing.
- Increased client confidence through structured progress and demonstrable early automation results.
